FAQ

Age Limit

Please not that you must be at least 16 years of age for purchasing products in our store.

Customs Duties

Customs duties generally apply where our products are shipped across country borders. We ship from within the European Union and the United States of America and no duties apply within these economic areas. Depending on the product category, exemptions from such duties may apply. However, this does not exclude the application of VAT or sales taxes by the respective jurisdiction.

Delivery Costs

Delivery costs are calculated directly at the check out and can be seen there. Delivery costs do not include customs duties (where applicable). Customs duties generally have to be paid directly to the respective shipping company as they handle customs formalities.

Delivery Times

  • EU/European Economic Area (EEA) & Other European Countries: Depending on the country, delivery times may vary. For EU/EEA countries (without customs), we deliver most products within 2-6 business days. Add 1-2 days for customs formalities for countries outside the EEA.
  • North America (USA, Canada & Mexico): To the United States and Canada, we usually ship within 2-6 business days, to Mexico within 6-8 days. 

Order Amendments/Cancellations

Please note that order cannot be amended after they have been submitted. This includes changes in address or payment methods.

Sustainability

We try to produce as many of our products as possible with organic cotton, thus reducing our environmental footprint. We are well aware that there is still much left to be done, in particular in the fashion industry, when it comes to reducing the burden that the production of garments has on the environment. We further try to produce our products with the working conditions of everyone along the supply chain in mind.

VAT, Sales Tax

We currently do not charge VAT taxes directly. Same may be added to a purchase by customs when products are shipped across borders.

 

Additional questions

Please contact info@treverie.shop in case of questions that have not been addressed by this FAQ.